FAQ – Your perfect stay at the Hôtel AlpenRuitor**** Spa & Restaurants, in the heart of the 3 Vallées ski resort
Because your comfort and peace of mind are essential, this FAQ has been designed to answer the most common questions before, during, and after your stay at Hotel Alpen Ruitor. We of course remain at your disposal for any additional information.
HOTEL – GENERAL INFORMATION
What time can I check in at the hotel?
Rooms are available from 3:00 p.m.
In case of an earlier arrival, a courtesy room is available so you can change comfortably and immediately enjoy the ski slopes or the resort’s facilities without waiting for access to your room.
What time do I need to check out on the day of departure?
On the day of your departure, we kindly ask you to vacate your room by 12:00 p.m. at the latest.
If you wish to extend your time in the resort, a courtesy room remains available after check-out.
Is it possible to check in earlier or check out later?
Yes, absolutely. We are happy to store your luggage in the luggage room and provide a courtesy room so that you can fully enjoy your day, both upon arrival and departure, in complete comfort.
Do you offer luggage storage before arrival or after departure?
Yes. A secure luggage storage service is available both before checking into your room and after departure, with access to the courtesy room.
Is the hotel open year-round?
The hotel is open exclusively during the winter season, from mid-December to mid-April.
For the 2025–2026 season, it will be open from December 18, 2025, to April 6, 2026.
Is the hotel family-friendly?
Absolutely. We warmly welcome families with special attention: family rooms, triple rooms, duplexes, and suites, a dedicated kids’ area, as well as numerous activities during school holidays (baking workshops, Disney concerts, children’s face painting…) and little touches during turndown service.
Is the hotel quiet and suitable for rest?
Yes. Although located in the heart of the resort, the hotel provides a peaceful environment thanks to high-performance double glazing in all rooms, ensuring optimal acoustic comfort.
Do you accept pets?
No, pets are unfortunately not allowed in the hotel. However, our team is available to guide you to nearby pet care or pet-sitting services.
Is the hotel non-smoking?
Yes, the hotel is completely non-smoking, for the comfort and well-being of all our guests.
Which languages are spoken at the reception?
Our multilingual team will be happy to welcome you in French, English, Spanish, German, and Italian.
Can I receive visitors at the hotel?
Yes, your visitors are welcome in the hotel’s common areas.
ROOMS
What types of rooms do you offer?
Our hotel offers a variety of room categories, with either ski slope or valley views, including double rooms, triple rooms, family rooms, duplexes, and suites, to meet the needs of every traveler.
What is the difference between the room categories?
Rooms with ski slope views, facing south, offer a bright and sunny atmosphere throughout the day.
Rooms with valley views, facing north, are appealing for their spectacular panorama of the Alpine valley.
Do the rooms have a balcony or a terrace?
Yes, all our rooms have a balcony, allowing you to fully enjoy the fresh mountain air and the scenic surroundings.
Is there a minibar in the room?
The rooms do not have a minibar; however, a 24-hour beverage room service is available to cater to your needs at any time.
Are the rooms equipped with a safe?
Yes, each room is equipped with a secure safe.
Is there a kettle or a coffee machine in the room?
All rooms are equipped with a kettle, along with a selection of teas, herbal infusions, and instant coffee. Illy coffee is available at the bar or via 24-hour room service.
Are the bathrooms equipped with bathtubs or showers?
Depending on the room configuration, the bathroom is equipped with a bathtub, a shower, and a separate toilet, or a bathtub with a separate toilet.
Are toiletries provided in the bathroom?
Yes, toiletries are provided in the bathroom (bath salts, shampoo, shower gel, body oil). You will also find a hygiene kit and a hairdryer in the bathroom. A shaving kit is available upon request.
Are the rooms soundproof?
Yes, all our rooms feature careful soundproofing for optimal rest.
How often are the rooms cleaned?
Daily housekeeping is provided between 9:00 a.m. and 5:00 p.m.
Each evening, turndown service is offered between 6:30 p.m. and 8:30 p.m.
For stays of 7 nights or more, the bed linens are changed mid-stay.
Are the bed linens and towels changed every day?
As part of our eco-friendly approach, towels are changed upon request, when placed on the floor or in the bathtub.
Bed linens are replaced mid-stay for stays of 7 nights or more.
Can a baby cot or an extra bed be requested?
Baby cots are available upon request.
Extra beds are offered in all triple rooms (70 × 190 cm), particularly suitable for children.
Are the rooms equipped with USB or international power outlets?
Standard power outlets are available in all rooms. Adapters can be provided upon request at the reception.
Can I make a special request before my arrival (pillows, floor, room orientation…)?
Yes, our team will always do their best to accommodate your preferences, subject to availability.
RESTAURANT & BAR
What are the breakfast hours?
Breakfast is served every morning from 7:30 a.m. to 10:30 a.m.
Is breakfast included in the room rate?
Yes, breakfast is included in your stay.
What type of breakfast do you offer?
Breakfast is served as a generous buffet, with a chef preparing eggs, pancakes, bacon, and other specialties on demand.
In-room breakfast service is also available for an additional charge.
Do you offer vegetarian, vegan, or gluten-free options?
Yes, these options are available upon request.
Do I need to reserve the restaurant in advance?
For half-board guests, no reservation is necessary.
For bed & breakfast guests, reservation is highly recommended, as our restaurant is also open to outside guests and is very popular.
Is the restaurant open to non-hotel guests?
Yes, our three restaurants also welcome non-hotel guests:
Savoyard and gourmet restaurants are open in the evening from 7:00 p.m. to 9:30 p.m.
The brasserie is open at lunchtime from 11:30 a.m. to 2:30 p.m.
Do you offer a children’s menu?
Yes, a children’s menu is offered in each of our restaurants.
Is the bar open all day?
Yes, the bar is open all day, with 24-hour room service available.
Can you use the bar without being a hotel guest?
Yes, the bar is open to non-hotel guests and offers a wide selection of hot and cold drinks, cocktails (alcoholic and non-alcoholic), beers, and more.
Is it possible to have a meal in the room?
Yes, a room service menu is available.
Is it possible to organize a private dinner or an event?
Yes, upon request. A conference room is also available.
Can the menus be adapted for food allergies or intolerances?
Yes, our kitchen team is happy to accommodate allergies and intolerances, provided they are informed in advance.
Do you offer takeaway meals?
Our restaurant does not offer takeaway meals. However, you can enjoy delicious crepes to go every day from 2:30 p.m. to 5:30 p.m..
Is it possible to reserve a table for a special occasion (birthday, surprise…)?
Yes, we will be delighted to assist you in organizing a special occasion (birthday, thoughtful surprise, candles, decorations…).
Is it possible to eat at any time?
Yes, a limited menu is available from 2:30 p.m. to 7:00 p.m..
WELLNESS & FACILITIES
What are the spa opening hours?
The spa is open every day from 10:30 a.m. to 8:00 p.m.
Is spa access included in the stay?
Yes, access to the wellness area is included.
Body and facial treatments are available for an additional charge and can be booked directly on-site.
Do I need to book in advance to access the spa?
Access to the wellness area is open from 10:30 a.m. to 8:00 p.m.
Advance booking is highly recommended for treatments.
Is it possible to access the spa without staying at the hotel?
Yes, it is entirely possible to access the spa without staying at the hotel. To check availability, please contact our reception at least 2 hours before your desired time at +33 (0)4 79 00 48 48.
Is the spa accessible to children?
Access is permitted from 12 years old. Minors must be accompanied by an adult until the age of 18.
What facilities are available?
Jacuzzi, sauna, steam room, and sensory shower.
Do you offer massages and treatments?
Yes, we offer body treatments from Omnisens and facial treatments from Dermalogica, available by reservation.
What is the duration of the treatments?
Treatments last between 20 and 75 minutes, depending on the service chosen. You can book your treatments here.
Do you offer treatments for two (couples or duo treatments)?
Our spa does not have a duo treatment room. To enjoy two treatments at the same time, please book two separate appointments.
Are robes, towels, and slippers provided?
Towels and slippers are provided. Robes are not included.
Are there any medical contraindications?
Yes. Access to the sauna, steam room, and sensory shower is not recommended for pregnant women, or for individuals with heart problems or varicose veins.
Can I access the spa on the day of arrival or departure?
Yes, access is possible on both the day of arrival and the day of departure.
How can I book a treatment?
You can book a treatment by phone at 04 79 00 13 54 or online directly here.
Do you have a swimming pool?
No, the hotel does not have a swimming pool. The wellness area includes a jacuzzi, sauna, steam room, and sensory shower.
What is the temperature of the jacuzzi?
The jacuzzi is maintained at 35°C (95°F).
Do you have a fitness room?
No, however, yoga mats are available upon request.
Do you need to bring your own swimsuit?
A swimsuit is required and is not provided.
Can a treatment or massage be given as a gift?
Yes, spa gift vouchers are available to offer a relaxing experience. You can purchase them directly online.
Is the spa accessible to people with reduced mobility?
Access can be adapted according to individual needs. We invite you to contact the reception in advance so we can assist you in the best possible way.
ACCESS & PARKING
Where is the hotel located exactly?
The hotel is ideally located in the heart of Méribel-Mottaret, at 200 Chemin des Bleuets – 73550 Les Allues, within easy reach of the ski slopes, shops, and the vibrant life of the resort.
How can I get to the hotel by car?
Simply enter the following address:
200 Chemin des Bleuets – 73550 Les Allues.
We have a paid covered parking, with a maximum height of 1.90 m.
Do you offer parking?
Yes, a covered and secure garage – car park is available, subject to availability (maximum height 1.90 m).
Is the parking free or paid?
The parking is paid.
Do I need to reserve a parking space in advance?
Yes, booking in advance is highly recommended.
You can contact the reception by phone at +33 4 79 00 48 48 or by email at [email protected].
Do you have electric vehicle charging stations?
We can provide an electrical extension cable upon request from the reception.
Can you get here by public transportation?
Yes. The Moûtiers–Salins–Brides-les-Bains SNCF train and bus station is served year-round.
Regular buses connect Moûtiers to Méribel Centre, then free shuttle buses every 20 minutes take you to Méribel-Mottaret (Tourist Office stop).
Do you offer a shuttle service?
Yes, a shuttle service is available daily from 5:00 pm to 8:00 pm, subject to the availability of our valet porters.
For information and reservations, please contact the reception.
Do you offer assistance with luggage upon arrival?
Yes, our valets are available to assist you with your luggage upon arrival and departure.
What should I do in case of a late arrival?
The hotel has a 24-hour front desk.
Please simply inform us in case of a late arrival.
FAMILIES & CHILDREN
How is the hotel particularly suited for families?
We welcome families with special care:
family rooms, duplex rooms and suites, a children’s playroom, board games, a Wii, as well as supervised activities during all school holidays (baking workshops, Disney concerts, face painting).
Each evening, special attention is given to children during the turndown service.
Do you welcome babies and young children?
Yes, babies and young children are welcome from a very early age.
Baby cots and accessories are available upon simple request.
Do you offer family rooms or suites?
Yes, we offer family rooms, duplex rooms, as well as suites suitable for family stays.
Can a baby cot or a child’s bed be added to the room?
Yes, it is possible to add a baby cot as well as an extra bed in our double or triple rooms (70 × 190 cm), which is particularly suitable for children.
Do you provide baby equipment?
Yes, we provide a travel cot, high chair, bottle warmer and other essential equipment upon request.
Are there dedicated spaces for children in the hotel?
Yes, a children’s area is specially set up with a Wii and board games. We also have a foosball table.
What can children do after skiing?
After skiing, children can enjoy the foosball table, the Wii, board games, as well as supervised activities during school holidays.
Tobogganing evenings, organized twice a week at the foot of the hotel, are also offered during school holidays.
Is the spa accessible to children?
Access is permitted from the age of 12. Teenagers aged 12 to 18 must be accompanied by an adult.
Are there dedicated family time slots at the spa?
No, the wellness area is open to everyone from 10:30 am to 8:00 pm, from the age of 12.
Do you offer children’s menus at the restaurant?
Yes, a children’s menu is available in all three of our restaurants.
Does the restaurant welcome young children in the evening?
Yes, of course. High chairs are available.
Is it possible to have an early dinner with children?
Yes, dinner service starts from 7:00 pm.
Is the hotel suitable for multi-generational stays?
Yes, absolutely. A large, warm and welcoming lounge area allows families of all generations to gather comfortably.
Do you offer babysitting services?
Yes, upon request, our team can put you in touch with trusted babysitters.
Are children’s activities included?
Yes, the activities offered during school holidays are included in the stay.
Can children be looked after during a dinner or a spa treatment?
Yes, upon request, we can arrange occasional childcare.
PETS
Are pets allowed?
No, pets are not allowed on the premises.
Is an additional charge required?
No. Pets are not allowed on the premises.
Are pets allowed in the restaurant or the spa?
Dogs are only allowed on the outdoor terrace.
RESERVATIONS & PAYMENT
How can I book a stay?
You can make your reservation via WhatsApp at +33 4 79 00 48 48, on our website www.alpenruitor.com, or by phone at +33 4 79 00 48 48.
Can I book directly on your website?
Yes, online booking is available on www.alpenruitor.com.
Which payment methods do you accept?
Credit cards, cash, checks, American Express, and bank transfer.
Is a credit card required as a guarantee?
Yes, a credit card is required upon arrival at the hotel.
Is payment required in advance?
A 50% deposit is required at the time of booking, or 100% for non-cancellable / non-refundable rates.
Do you offer gift vouchers?
Yes, gift vouchers are available for the hotel, the restaurant, and the spa.
Is it possible to pay in installments?
Yes, payment in installments is possible.
Do you offer special deals or packages?
Seasonal offers and packages may be available on our website depending on the period.
Puis-je réserver plusieurs chambres pour un même séjour ?
Yes, it is absolutely possible to book multiple rooms for the same stay or for a family group.
CANCELLATIONS & CONDITIONS
What are the cancellation conditions?
Cancellation conditions vary depending on the rate booked. They are specified at the time of booking and in your confirmation.
Until when can I cancel free of charge?
It depends on the rate selected (flexible or non-refundable). Our team remains at your disposal for any further details.
What happens in case of a no-show?
In case of a no-show, the amount specified in the booking conditions will be charged.
Can I modify my booking after confirmation?
Yes, subject to availability and depending on the conditions of the booked rate.
SKI, SLOPES & WINTER ACTIVITIES
How far is the hotel from the ski slopes?
The hotel enjoys a privileged location, just 50 meters from the ski slopes, at the foot of the ski lifts, allowing quick access to Val Thorens, Courchevel, and Les Menuires, all reachable in approximately 20 minutes.
Is it possible to ski directly from and back to the hotel (ski-in/ski-out)?
Yes, the hotel offers true ski-in/ski-out access for optimal comfort throughout your stay.
How far away is the nearest ski lift?
The nearest ski lift is located 50 meters from the hotel.
How far is the ESF meeting point?
The ESF meeting point is located 50 meters from the property.
How far is the children’s ski garden (Piou-Piou)?
The children’s ski garden and the Piou-Piou area are located approximately 200 meters from the hotel.
Is it possible for beginners to ski back to the hotel?
Yes, a green run runs alongside the hotel, allowing a safe and easy ski return, even for beginner skiers.
Is access to the ski slopes suitable for children?
Yes, access is particularly well suited for families thanks to a beginner slope located right in front of the hotel.
Is there a partner ski shop in the immediate vicinity?
Yes, our partner ski shop, Méribel Ski Place, is located right next to the hotel.
You can book your equipment in advance online or by email at [email protected].
Variable discounts, depending on the week, are offered to Alpen Ruitor guests.
Do you offer any benefits with your partner ski shop?
Yes, your equipment can be delivered directly to your ski locker for maximum convenience.
You can book your equipment in advance online or by email at [email protected].
Variable discounts, depending on the week, are offered to Alpen Ruitor guests.
Can ski equipment be rented before arrival?
Yes, rental can be arranged in advance through our partner Méribel Ski Place. You can book your equipment in advance online or by email at [email protected].
Variable discounts, depending on the week, are offered to Alpen Ruitor guests.
Can the ski equipment be delivered directly to the hotel?
Yes, the equipment is delivered directly to the ski lockers. You can book your equipment in advance online or by email at [email protected].
Variable discounts, depending on the week, are offered to Alpen Ruitor guests.
Do you have a heated and secure ski room?
Yes, we have a secure ski room equipped with boot dryers operating at set times, accessible 24/7.
The reception desk is also open 24/7.
Do ski boots dry overnight?
The boot dryers operate before your departure in the morning and after your return in the afternoon, to ensure optimal comfort.
Is there direct access from the ski room to the outside and the slopes?
Yes, there is direct access from the ski room to the slopes.
Can strollers, sledges, or children’s equipment be stored?
Sledges can be stored on site. Strollers are kept in the luggage storage area.
Is the hotel suitable for non-skiers?
Yes, absolutely. Located in the heart of the resort, the hotel allows guests to enjoy many pedestrian activities, as well as ski lifts accessible to pedestrians.
What winter activities are available besides skiing?
Snowshoeing, sledding, mountain walks, spa, snowmobiling, dog sledding (Courchevel), cross-country skiing, and horse-drawn carriage rides.
Can you help us purchase ski passes?
Yes, our team can advise and guide you in purchasing your ski passes.
They can be purchased directly at the reception desk, with a 5% surcharge on the public rate.
Do you offer a sled rental service?
We do not rent sledges directly, but we can direct you to our nearby partner, Méribel Ski Place.
What happens in case of bad weather or ski slope closures?
Our team is at your disposal to suggest alternative activities and adjust your program.
ACTIVITIES & ENVIRONMENT
Are you close to the resort center?
Yes, the hotel is located in the heart of Méribel-Mottaret.
Are you close to shops and restaurants?
Yes, all shops and restaurants are located just a short walk from the hotel.
Do you offer a booking service for ski lessons or activities?
Yes, our concierge service is available to arrange ski lessons, activities, transfers, and restaurant reservations.
Do you work with local partners?
Yes, we work in particular with the ESF for ski lessons and with Méribel Ski Place for equipment rental.
Do you have recommendations based on ski level?
For beginners, it is strongly recommended to take lessons with the ESF.
Off-piste skiing is strongly discouraged for everyone without professional supervision, as the ski area is very extensive.
Can activities be enjoyed without a car from the hotel?
Yes, everything is accessible on foot from the hotel.
SERVICES & PRACTICAL INFORMATION
Is there Wi-Fi in the hotel?
Yes, Wi-Fi is available throughout the hotel.
Is the Wi-Fi free of charge?
Yes, it is completely free of charge.
Is the reception open 24/7?
Yes, our reception is open 24/7.
Do you offer a concierge service?
Yes, our team is at your disposal to make your stay easier.
Can documents be printed at the reception desk?
Yes, all you need to do is send your documents to [email protected], and we will be happy to print them for you.
Do you have an elevator?
Yes, the hotel has 5 floors and a basement (spa and breakfast chalet), all served by an elevator.
A second elevator also serves the restaurant from the reception area.
Is the hotel accessible to guests with reduced mobility?
Yes, the property is accessible to guests with reduced mobility, with adapted (PRM) rooms available.
Travaillez-vous avec une société de transport pour les transferts ?
Yes, we regularly work with our partner G Taxi for transfers to and from train stations and airports. We would be happy to arrange your transfers upon request.
EVENTS & GROUPS
Do you accept group bookings?
Yes, we are happy to welcome groups.
Is it possible to privatize part of the hotel or the restaurant?
Yes, privatization is possible upon request.
Do you organize seminars or private events?
Yes, we have a seminar room available by reservation. It can accommodate up to 20 people.
What is the maximum capacity of your seminar room?
Our seminar room can accommodate up to 20 people. It is available by reservation only.
Do you have meeting rooms?
Yes, a dedicated room is available. It can accommodate up to 20 people and is available by reservation only.
COMMITMENT & CSR
Do you have an eco-friendly or sustainability-focused approach?
Yes, we are committed to a responsible approach: reducing plastic use, saving water, waste sorting, and working with local suppliers.
How do you contribute to reducing waste?
We adapt our daily practices to reduce waste, both in terms of resources and food. We also work with UNISOAP to recycle hand soaps. UNISOAP is a company committed to the circular economy and social solidarity: it collects used soaps from hotels, recycles them through a rigorous industrial process, and transforms them into new, hygienic soaps. These soaps are then redistributed to charitable organizations to improve access to hygiene for people in vulnerable situations. By collaborating with UNISOAP, we reduce our waste while supporting a high-impact social and environmental initiative.
Do you work with local producers?
Yes, we prioritize working with local producers whenever possible, particularly for breakfast and in our restaurants. We also offer our organic jams and olive oil—produced in our masserias located in Puglia, in southern Italy—both at breakfast and for purchase. To learn more, click here.
REVIEWS & CONTACT
Where can I leave a review about my stay?
You can share your experience on Google or TripAdvisor. Your feedback is very valuable to us and always greatly appreciated.
How can I contact the hotel before or during my stay?
You can contact the hotel by phone at +33 4 79 00 48 48 or by email at [email protected].
Who should I contact if I need assistance during my stay?
Our reception team, available 24/7, will be your main point of contact.
